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PERSPECTIVE PAPERS (This is a good place to begin).
Palen, Leysia and Sophia B. Liu (2007). Citizen Communications in Crisis: Anticipating a Future of ICT-Supported Participation, Proceedings of the ACM Conference on Human Factors in Computing Systems CHI 2007, 727-736. 
Palen, Leysia, Starr Roxanne Hiltz, and Sophia Liu (2007). Online Forums Supporting Grassroots Participation in Emergency Preparedness and Response. Communications of the ACM, 50 (3) (Mar. 2007): 54-58.
THE VIRGINIA TECH CASE & COLLECTIVE INTELLIGENCE IDEAS:
Palen, Leysia, Sarah Vieweg, Sophia Liu, Amanda Hughes (to appear 2009). Crisis in a Networked World: Features of Computer-Mediated Communication in the April 16, 2007 Virginia Tech Event. Social Science Computing Review, Sage, (pp 467-480).
Vieweg, Sarah, Leysia Palen, L. Sophia Liu, Amanda Hughes, and Jeannette Sutton (2008). Collective Intelligence in Disaster: An Examination of the Phenomenon in the Aftermath of the 2007 Virginia Tech Shootings. Proceedings of the Information Systems for Crisis Response and Management Conference (ISCRAM 2008). (~5000 words)
MICROBLOGGING DURING MASS EMERGENCIES STUDIES (TWITTER)
Starbird, Kate, Leysia Palen, Amanda Hughes and Sarah Vieweg (to appear 2010). Chatter on The Red: What Hazards Threat Reveals about the Social Life of Microblogged Information. Proceedings of the ACM 2010 Conference on Computer Supported Cooperative Work (CSCW 2010) (10 pages; ~8K words, pp. TBA) ( Nominated for “Best of CSCW”)
Hughes, Amanda and Leysia Palen (2009). Twitter Adoption and Use in Mass Convergence and Emergency Events. Proceedings of the 2009 Information Systems for Crisis Response and Management Conference (ISCRAM 2009), Gothenberg, Sweden, (~5000 words)
EMERGENT SOCIAL MEDIA USE IN DIFFUSE EVENTS
Shklovski, Irina, Leysia Palen and Jeannette Sutton (2008). Finding Community Through Information and Communication Technology in Disaster Events. To appear in the 2008 ACM Proceedings of Computer Supported Cooperative Work Conference, November, San Diego.
Sutton, Jeannette, Leysia Palen, Irina Shklovski. (2008). Backchannels on the Front Lines: Emergent Use of Social Media in the 2007 Southern California Fires. Proceedings of the Information Systems for Crisis Response and Management Conference (ISCRAM 2008). (~5000 words)
ONLINE SOCIAL CONVERGENCE IN CRISIS
Palen, Leysia and Vieweg, Sarah (2008). The Emergence of Online Widescale Interaction in Unexpected Events: Assistance, Alliance and Retreat (long paper). To appear in the 2008 ACM Proceedings of Computer Supported Cooperative Work Conference, November, San Diego.
Liu, Sophia, Leysia Palen, Jeannette Sutton, Amanda Hughes, Sarah Vieweg. (2008). In Search of the Bigger Picture: The Emergent Role of On-Line Photo-Sharing in Times of Disaster. Proceedings of the Information Systems for Crisis Response and Management Conference (ISCRAM 2008) (~5000 words)
Hughes, Amanda, Leysia Palen, Jeannette Sutton, Sophia Liu, and Sarah Vieweg. (2008). “Site-Seeing” in Disaster: An Examination of On-Line Social Convergence Proceedings of the Information Systems for Crisis Response and Management Conference (ISCRAM 2008). (~5000 words)
DESIGNING FOR EMERGENCY& DISASTER SITUATIONS
Kristensen, Margit, Morten Kyng and Leysia Palen (2006). Participatory Design in Emergency Medical Service: Designing for Future Practice. Proceedings of the ACM Conference on Human Factors in Computing Systems CHI 2006, 161-170
Liu, Sophia and Leysia Palen (2009). Spatiotemporal Mashups: A Survey of Current Tools to Inform Next Generation Crisis Support. Proceedings of the 2009 Information Systems for Crisis Response and Management Conference (ISCRAM 2009), Gothenberg, Sweden, (~5000 words)