A Speech-Enabled Banking Application for Handheld Devices
Senior Project: 2002-2003
Adam Bauman, Dale Betterton, Micah Hamady, Kenneth Mentasti and Christopher Omland
SandCherry is a privately held communications software company based in
Boulder, Colorado. Founded in August 2000, SandCherry provides innovative
software solutions that simplify the deployment and management of
speech-enabled, multimodal, and multimedia enhanced communications services.
SandCherry's products include the SoftServer platform, which serves as an
application broker, and the AppTuner solution for validating and refining
speech-enabled applications. SandCherry is focused on delivering the new
solutions needed by Communication Service Providers and corporate enterprises
in the integration and deployment of enhanced and next generation services.
The purpose of this project is to enhance current online banking systems with
multimodal capabilities. The primary goal is to allow mobile users to complete
online banking tasks via PDA or telephone, using voice commands and/or a stylus
as the primary means of input. The project is a proof of concept, demonstrating
how any banking institution could easily use the SandCherry products to enhance
their existing online banking systems.
The project consisted of two Phases. The PDA phase provided simple, yet
powerful, utilities that allow users to issue the application specific voice
commands, e.g. "Show me all withdrawals". This effectively eliminates the need
to click through several different menus to perform a specific transaction.
Similarly, the telephone phase provides a telephone-based interface to the
banking system that effectively eliminates the time-consuming traditional phone
system prompts, e.g. "For checking press 1, for savings press 2, etc.".
The project was implemented in Java.

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