Senior Project - Switchboard

AppliedTrust, a small IT consulting firm in Boulder, Colorado, uses a highly-sophisticated ticket system called ATREK to control all management of its many projects. This system is built on top of several open source projects, but also boasts an extensive code base of its own. These extensions were written entirely in-house by ATE engineers.

Unfortunately, while very powerful, ATREK was completely disconnected from ATE's wealth of client information (contact info, extensive contact histories, etc.). ATE therefore had to use Goldmine, a completely separate legacy Win-32 application, to handle its client information. This caused extreme frustration and inefficiency for the users, as engineers constantly had to switch between two disjoint application architectures to accomplish their work. ATE wanted a customized Customer Relationship Management (CRM) system tightly integrated with ATREK to address this issue.

The software is designed to be a flexible, extensible, and customizable contact management system. In addition to the actual management of client data, the system contains code designed to integrate its data with existing ATREK functionality, such as ticket updates and views. The system also tightly integrates with ATE's mobile platform, which is currently the T-Mobile Dash architecture, by allowing its data to be accessible outside of ATE's physical environment. The system is built upon the LAMP (Linux-Apache-MySQL-PHP) architecture to ensure a high level of platform integration and future development potential.