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Senior Project - S.O.S.


User Service Request and Tracking System

Senior Project: 1994-1995
Jeffrey Barry, John Martinez, Vida Sabeti and Hyunjoo Walker
Design Technologies Department
Louisville, CO

The Design Technologies Department had been using a simple program with a character-based interface to track users' requests for service. The program allowed the user to make the requests (represented by "tickets"), and allowed Design Technologies to track the requests as they were handled. UNIX mail was used for notification of changes in the status of a request.

This project involved the development of a Graphical User Interface (GUI) to replace the character-based interface, adding many new features to the program. Some of the new features added include automated ticket annotation, customized ticket display, pattern search capabilities, integration with personnel and ticket databases, additional ticket fields, restricted field accessibility, and non-interactive ticket manipulation. The GUI was developed in C using X Windows and Motif libraries.

See also:
Department of Computer Science
College of Engineering and Applied Science
University of Colorado Boulder
Boulder, CO 80309-0430 USA
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