Senior Project - KeyPoint

Avaya produces a wide variety of telephony and call center solutions. One of the Intelligent Communications solutions they deliver is the Communications Process Manager (CPM), which is able to contact people by phone, email, and SMS messages and can also process any responses these people may have to the contact.

KeyPoint utilizes Avaya's CPM functionality to create a modern solution for the hospital patient discharge process by contacting all the caregivers for a patient by phone, email, and/or SMS messages to notify the caregivers of the pending discharge and to ask for each caregiver's approval as appropriate. Each caregiver's response is noted and the discharge is completed only if all caregivers have given appropriate approval. This solution is intended to replace current systems in which an administrator must manually ensure that all caregivers approve each discharge, and thus reduces administrative burden and labor costs.

The KeyPoint system utilizes several modern software tools. All of the functionality of KeyPoint is exposed as web services. These web services have been integrated with the Intalio Business Process Management System to allow for completely reconfigurable business logic, which allows for business managers to reconfigure the business logic "on the fly" without reprogramming or recompiling the system. KeyPoint was implemented using Java, WSDLs, Struts, and the Intalio BPMS.