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Senior Project - COMSAT

 

Ticketing and Alert System for MeetingOne

Senior Project: 2003-2004
Stacy Knutson and Vicki Poe
Denver, CO

MeetingOne Corporation is a provider of on-demand, user-controlled audio and data conferencing services, offering quality products to its customers. The current tools to track customer issues and business trends did not meet their standard of quality, so they requested development of an application that integrates with a variety of existing systems, consolidates information, and alerts appropriate personnel so that they may respond quickly to important business issues and trends.

The purpose of the project was to develop a ticketing and alert system for MeetingOne. The software is a web-based service for tracking, reporting and alerting individuals when issues are brought to MeetingOne's attention. The primary goal was to develop the software in such a way that it could intelligently monitor customer usage data and deliver alerts and reports when certain events occur.

The solution focused on MeetingOne's need to track customer usage. To meet this need, a set of alert criteria were developed, enabling MeetingOne to track changes in customer usage habits. Milestone Alerts were developed to track when a customer reached a specific point in the product lifecycle (e.g. first use of product by the customer, revenue from the customer reached $5,000, etc.). Trend Alerts were developed to monitor a general increase or decrease of product use. These alerts allow MeetingOne to track when any customer's or group of customers' usage changes by the specified amount, either in a positive way or negative way. Finally, a simple Ticketing Interface was also developed to interface with existing technologies at the MeetingOne corporate office.

Milestone Alert
Milestone Alert
Trend Alert
Trend Alert
Ticket Creation
Ticket Creation
 
See also:
Department of Computer Science
College of Engineering and Applied Science
University of Colorado Boulder
Boulder, CO 80309-0430 USA
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