Distributed Application to Track Sales and Support Tickets
Senior Project: 2002-2003
Matthew Altermatt, Matthew Bonig, Eric Morgan, Steven Smith and Blanford Williams Jr.
The Brainard Group is a small Boulder-based business with a primary focus on
creating programs for credit consulting companies. Company representatives
interact frequently with customers, often receiving phone calls from customer
contacts which generate tasks to be performed for that customer. The company
wanted an application to help manage this interaction.
The solution consists of a database of customer contact information and tasks
to be performed for the customer, as well as an application to manage them.
In addition, there is an application residing on each representative's
computer, waiting to receive a message from the local phone system when a new
call arrives. The message is interpreted to determine the identity of the
calling client, a database is queried for the client's pertinent information,
and this information is then displayed to representative immediately when the
phone is answered. The project was implemented in Java.
|
