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Senior Project - Ace

 

Distributed Application to Track Sales and Support Tickets

Senior Project: 2002-2003
Matthew Altermatt, Matthew Bonig, Eric Morgan, Steven Smith and Blanford Williams Jr.
Boulder, CO

The Brainard Group is a small Boulder-based business with a primary focus on creating programs for credit consulting companies. Company representatives interact frequently with customers, often receiving phone calls from customer contacts which generate tasks to be performed for that customer. The company wanted an application to help manage this interaction.

The solution consists of a database of customer contact information and tasks to be performed for the customer, as well as an application to manage them. In addition, there is an application residing on each representative's computer, waiting to receive a message from the local phone system when a new call arrives. The message is interpreted to determine the identity of the calling client, a database is queried for the client's pertinent information, and this information is then displayed to representative immediately when the phone is answered. The project was implemented in Java.

 
See also:
Department of Computer Science
College of Engineering and Applied Science
University of Colorado Boulder
Boulder, CO 80309-0430 USA
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