10/13/2011
3:30pm-4:30pm
ECCR 265
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Trust in Sociotechnical Health Care Systems
University of Wisconsin-Madison
In health care work systems, multiple types of users are integral to system
success and their trust in individual and collective aspects of the work system
may provide key insights into health system functioning and design. Individual
interactions with technologies are interconnected with interpersonal,
organizational, and technological aspects of health care work systems.
The interconnectedness of these subsystems implies that trust between multiple
and individual users of a particular aspect of the system will have an effect
on other aspects of the system. The interconnected subsystems have implications
for how individuals perceive other people, technologies and work systems and
how technologies and systems should be designed to achieve quality outcomes
such as patient safety and health.
In this talk, Dr. Montague will describe the importance of trust in health care
work systems, the effects of distrust in those systems, and models of
sociotechnical work systems relevant to health care work. To illustrate these
points empirical research regarding patient, care provider and technology
relationships will be discussed.
Dr. Montague is an Assistant Professor and Anna Julia Cooper
Fellow in the department of Industrial and Systems Engineering at the
University of Wisconsin-Madison. She is director of the Human-Computer
Interaction Laboratory and specializes in human factors and ergonomics and
health systems engineering. She received her Master's and Doctoral degrees
from Virginia Tech in Industrial and Systems Engineering.
Hosted by Katie Siek.
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The Department holds colloquia throughout the Fall and Spring semesters. These
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sometimes occur at other times as well.
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Sign language interpreters are available upon request. Please contact
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