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August 2001
Avaya, Inc.,
a global leader in corporate networking solutions and services, and the
University of Colorado Boulder recently announced a joint research
initiative to speed development of natural language speech recognition
technology for self-paced training programs and other business applications.
To fund this research, Avaya has donated $250,000 to the University's
Center for Spoken Language Research (CSLR)
and
Alliance for Technology, Learning, and Society (ATLAS)
initiative. The two university entities will work with local Avaya research
and development experts in developing and testing new speech recognition
technologies.
The joint project will create a new generation of voice recognition tools
that intelligently engage users with greater levels of verbal and visual
perception. Avaya will work with CSLR to integrate the newly developed
technology into its Customer Relationship Management solutions, creating a
highly personalized and responsive customer experience. CU-Boulder students
enrolled in the ATLAS Technology, Arts and Media program will assist in
developing test strategies for the interactive training tools. In addition,
CSLR will use a portion of the donation to create a toolkit that simplifies
speech recognition application development and integration, making it easier
to deploy and maintain speech-enabled CRM solutions within an enterprise
environment.
front row:
Bob Steiner (Consulting Member of Technical Staff, Avaya Labs)
Clayton Lewis (Chair, Department of Computer Science)
Ronald Cole (Director, Center for Spoken Language Research)
Wayne Ward (Research Professor, Center for Spoken Language Research)
back row:
Ravi Sethi (President, Avaya Labs)
Al Literati (Director, Avaya Voice Response R&D)
Elizabeth Hoffman (President, University of Colorado)
Donald Peterson (President and CEO, Avaya)
Robert (Bobby) Schnabel (Associate Vice Chancellor for Academic and Campus Technology)
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